Ordering Information


We offer free delivery for orders of $100 or more and within a 25 km radius of our Welshpool site. We typically deliver to suburbs within a 25km radius on Thursdays.

See below infographic for more details on our free delivery option.


Metro Delivery FAQs

1.What orders are eligible?

Free delivery is valid for all orders (products) with a value of $100 or more and within a 25 km driving distance of our Welshpool facility.


2.When do you deliver?

 We deliver once per week , usually on Thursdays to areas North and South of the river. Deliveries usually occur between 10 am and 4 pm.  Due to high demand in December, we increase deliveries to four times per week. See the above delivery information infographic for more information. 

3.What is the order cut off time?

The normal cut off for deliver orders is midday on Wednesday for Thursday deliveries. Public holidays might impact order cut off and delivery times. If there is a public holiday and it falls on a planned delivery day, the schedule is brought forward one business day. For December peak period delivery cut off days, please refer to the above infographic.


4.Do you deliver to business addresses?

If the address is around 25 km driving distance of our Welshpool facility, we will deliver! If the address you want delivery to is an office building or secure site, please put a note in your order to advise the driver. Such as, please call or buzz from reception.


5.What happens if I am outside the delivery zone?

Unfortunately, to make free delivery viable, we need to restrict orders to a 25 km radius from our Welshpool site. If you are outside this area, what a lot of customers tell us is they get the order sent to a friend's home or their workplace that is within the delivery zone.


6.Why can't I select the delivery day for my order?

Except for peak periods (Christmas) deliveries occur on Thursdays. If this delivery day is not workable for you, customers tell us they sometimes arrange for the order to be delivered to a family/ friend's home or their workplace.

Alternatively, collecting your order is available each business day between 11 am and 2 pm.


Pick Up Order Information &  FAQs


Our main pick-up site throughout the year is Welshpool, order on our website and collect your order on the nominated day/ time. Alternatively, simply come in between 11am and 2 pm weekdays and order in person.  

1.Can I order/ pick up in store?

In-store orders (Welshpool & Fremantle):

You can come in and order in-person if you prefer: we take walk-in orders during our opening hours(see above image). It may take us a little while to prepare your crays when you come in as we only select fresh lobster when a customer is in store.

Online orders (Welshpool):

We prefer you place your order online at least one day before you want your order, that way we can confirm your request is in stock. When ordering online, if you tell us the time you think you'll be dropping by we will make sure it's ready to go!

2.Can we see the size of the lobster before we purchase?

We are proud to be part to a sustainable, wild-caught fishery. Lobsters aren't manufactured in anonymous factories, they're hand selected and caught daily. Lobsters are sold in weight grades with specific weight range due to the natural variance of lobster sizes.

There are some constraints around taking product out of tanks to demonstrate size, so best to speak with a staff member to get advice on what size will best suit your requirements.


3.How long can lobster be stored for?

Seafood is a highly perishable product, and temperature integrity is critical.

For deliveries and pick up orders, we ensure the product is carefully controlled to ensure a consistent temperature.  It is recommended that customers ensure someone is home to accept their deliveries and customers collecting lobster from us are advised to bring an esky/ cooler bag with them and get their order home as quickly as possible after collecting. 

For more specific information about lobster handling, please refer to our handling guide on the Lobster Guide page.


4.Do you offer interstate delivery?

Currently we do not offer interstate delivery. We hope to resume this service soon.