1. What orders are eligible?

Free delivery is valid for all orders (products) with a value of $150 or more and within a 20 km driving distance of our Welshpool facility. 

2. When do you deliver?

During December, we will deliver four times per week (Tuesday to Friday) between the 8th and 19th of December. See the delivery information infographic above for more details. Deliveries will pause around the week of Christmas and resume weekly from the 31st of December. 

3.What is the order cut-off time?

4. Do you deliver to business addresses?

If the address is within a 20 km driving distance of our Welshpool facility, we will deliver! If the delivery address is an office building or secure site, please add a note to your order advising the driver, such as "please call or buzz from reception." 

5. What happens if I am outside the delivery zone?

Unfortunately, to make free delivery viable, we need to restrict orders to those within a 20 km radius of our Welshpool site. If you are outside this area, many customers tell us they have the order sent to a friend's home or workplace within the delivery zone. 

6. Why can't I select the delivery day for my order?

7. Do you offer regional/ interstate delivery?

1. Can I order/ pick up in store?

In-store orders (Welshpool & Fremantle): 

You can come in and place an order in person if you prefer: we take walk-in orders during our opening hours (see the image above). It may take us a little while to prepare your crays when you come in, as we only select fresh lobster when a customer is in the store. 

Online orders (Welshpool): 

We prefer that you place your order online one day before you want it, so we can confirm your request is in stock. When ordering online, if you let us know when you expect to drop by, we will make sure it's ready to go! 

2. Can we see the size of the lobster before we purchase it?

We are proud to be part of a sustainable, wild-caught fishery. Lobsters aren't manufactured in anonymous factories; they're hand-selected and caught daily. Lobsters are sold in weight grades with a specific weight range due to the natural variance of lobster sizes.

There are some constraints around taking product out of tanks to demonstrate size, so best to speak with a staff member to get advice on what size will best suit your requirements.

3. How long can lobster be stored for?

Seafood is a highly perishable product, and temperature integrity is critical.

For deliveries and pick-up orders, we carefully control the product temperature to ensure a consistent temperature.  It is recommended that customers ensure someone is home to accept their deliveries, and customers collecting lobster from us are advised to bring an esky/cooler bag with them and get their order home as quickly as possible after collection. 

For more specific information about lobster handling, please refer to our handling guide on the Lobster Guide page.

4. Where are your pick-up locations?

Welshpool - For online order collection and in-person ordering. 

62 - 66 Banksia Road, Welshpool, WA 6106

Fremantle, Christmas Pop Up Store, Molfetta Quays. In-person ordering only. 

At the end of the quay, 6 Molfetta Quays, Fremantle, WA 6160